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Statutory disclosures

Policies, codes and the escalation path.

Published under the Reserve Bank of India's Master Direction for Non-Banking Financial Companies and the Reserve Bank – Integrated Ombudsman Scheme, 2026. Board-approved and reviewed annually.

Grievance Redressal

If something has gone wrong with your loan or with how we have dealt with you, tell us. Every complaint is recorded and answered, and you can escalate it if you are not satisfied.

Escalation path

  1. Level 1

    Grievance Redressal Officer

    Start here. Call, email, or use the form below.

    Kovid Jain7665527777grievance@kovidfinance.com

    No reply within 7 days, or not satisfied with the reply? Go to Level 2.

  2. Level 2

    Nodal Officer

    If your complaint is not resolved at Level 1.

    Virendra Jain9829035223nodal.officer@kovidfinance.com

    Please quote the reference number from your Level 1 complaint.

  3. Level 3

    Reserve Bank of India

    If your complaint is not resolved within 30 days of lodging it with us, or you are not satisfied with our reply, you may complain to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2026, within 90 days. There is no fee.

    Help line
    14448RBI toll-free. For help and status; complaints can’t be filed by phone.
Raise a complaint

Tell us what went wrong

This goes straight to our Grievance Redressal Officer. You will get a reference number by email.

We use these details only to investigate and respond to your complaint.